Privacy policy

Information we collect

Khelaghor collects information you provide directly, including account details, delivery addresses, order information, support messages, seller onboarding materials, and any reviews, questions, or uploaded content you submit through the platform.

We also collect operational and technical data such as device information, browser type, IP address, usage patterns, approximate location derived from network activity, and records related to transactions, fraud checks, delivery events, and account security.

How we use information

We use collected information to create and maintain accounts, process orders, coordinate deliveries, prevent fraud, provide customer service, improve search and merchandising, manage seller relationships, and maintain platform security.

Information may also be used to send service notices, order updates, policy changes, support replies, and limited promotional communication where allowed or where you have chosen to receive it.

• Account creation, login security, and password recovery.
• Payment verification, order confirmation, delivery coordination, and refund handling.
• Marketplace analytics, product improvement, and abuse prevention.

When we share information

Khelaghor shares only the information necessary to operate the marketplace. Sellers receive the order, contact, and delivery details needed to fulfill purchases and handle post-order issues. Courier, payment, hosting, analytics, and communication providers may process information on our behalf to support platform operations.

We may also disclose information when required to comply with law, respond to valid legal requests, enforce platform rules, investigate fraud or misuse, or protect customers, sellers, Khelaghor, or the public from harm.

Retention and security

We keep information for as long as it is reasonably needed to provide services, maintain transaction records, prevent fraud, resolve disputes, enforce policies, and meet legal or accounting obligations. Retention periods can vary depending on the type of data and the reason it was collected.

Khelaghor uses administrative, technical, and operational safeguards designed to reduce unauthorized access, misuse, loss, or disclosure. No online system is completely risk-free, but access is limited and monitored according to operational need.

Your choices and privacy questions

You may update core profile and address details through your account where features are available. You can also contact support to request corrections, close an account, or ask questions about how your information is being handled.

Some information must be retained even after account closure when it relates to completed orders, chargebacks, tax records, fraud investigations, or unresolved disputes.