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Help center
Answers for orders, returns, payments, seller policies, and getting the best from Khelaghor.
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Answers for orders, returns, payments, seller policies, and getting the best from Khelaghor.
Start with the most relevant article before opening a ticket.
Use order tracking for live shipment progress and courier status.
Contact support when an issue needs review, evidence, or direct intervention.
Support coverage
24/7 access
Support requests can be submitted at any time through Khelaghor.
Order follow-up
Track first
Live delivery updates should be checked before escalating a shipment issue.
Return policy
7-day standard
Most eligible returns should be requested within seven days of delivery.
Support topic
Orders and delivery
Use the order number and the delivery email or account details linked to the purchase on the track order page. Tracking becomes more detailed after the seller confirms dispatch.
Orders can remain in processing while payment is being verified, stock is being confirmed, or the seller is preparing the parcel. Preorder or imported items may take longer than in-stock products.
Check the latest tracking status first. If the parcel appears stuck, is marked delivered in error, or has missed the estimated window significantly, contact support with the order reference and issue summary.
Address changes are usually only possible before dispatch or where the courier allows an update. Once a parcel is in active transit, changes may be limited or unavailable.
Support topic
Returns, refunds, and product issues
Eligible items can usually be returned within the applicable window, most commonly seven days from delivery. Support may ask for photos, video, or packaging evidence depending on the reason for return.
Approved refunds are generally sent back to the original payment method. The timing depends on the bank, wallet, or payment provider used for the original transaction.
Report the problem as soon as possible and keep the original packaging. Include photos and the order reference so support and the seller can review the claim quickly.
Support topic
Account, payments, and privacy
Try the password reset flow first. If you still cannot access the account, contact support with the email or phone number linked to the account and a short explanation of the problem.
A payment can fail because of provider decline, verification issues, expiry, balance limits, fraud screening, or stock conflicts during final review. If funds were held, the release timing depends on the payment provider.
Khelaghor uses account and order data to operate checkout, delivery, support, fraud protection, and marketplace services. Full details are explained in the privacy policy.
Support topic
Sellers and marketplace policies
Yes. You can apply through the seller onboarding flow. Seller activation is reviewed before a store goes live, and applicants may need to provide business, payout, and verification details.
Khelaghor monitors seller listing quality, order handling, support cooperation, and platform compliance. Stores can be reviewed or restricted if they do not meet marketplace standards.
You should review the terms and conditions, privacy policy, shipping information, returns policy, and relevant seller guidance linked throughout the storefront footer and support pages.
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